Of course we regret the fact that you have
come across a problem, however, thank you for reaching out to us. We will make
sure we get your problem solved as soon as possible.
For any problems relating to technical
availability, malfunctions of the videos, technical issues with your working
document or other technical related problems, please email us using: firstname.lastname@example.org
Questions or complaints related to the
In case you have any questions or
complaints about the content of the videos, related interactive questions,
explanatory videos, or the questions and assignments in your Self Learning items, please
email us using: email@example.com
We also welcome any feedback on the content
of our programs. Please use firstname.lastname@example.org to share
your thoughts and viewpoints with us.
Upon receipt of your email, we will confirm
receipt within 24 hours. After that, we will establish the reason of your
problem and/or complaint and inform you on the related timeframe to solve the
issue. In case you have any questions related to the content, we will clarify
the issue within 48 hours.